Responsible Gaming

Responsible gaming means enjoying casino entertainment as a leisure activity while keeping full control over your time, budget, and emotions. The aim is to help you make informed decisions, understand the risks of gambling, and avoid behaviour that could harm your financial, social, or mental wellbeing.

The operator of Aussie Play, available via the project domain aussieplay-au.com, supports a conscious approach to gambling and provides tools such as limits, cooling-off options, and self-exclusion, as well as access to independent help services. If you feel that gambling is no longer fun or is starting to cause problems, support is available and you are encouraged to seek assistance early.

Risk Awareness

Gambling is a form of paid entertainment and should never be treated as a way to earn an income or solve financial problems. In Australia, there is no consumer protection under local law when you play at offshore sites such as aussieplay-au.com; this makes personal risk awareness even more important.

Signs of Potential Gambling Harm

• Loss of control: Frequently gambling longer than planned, or continuing to play after deciding to stop.
• Chasing losses: Increasing bet size or frequency to try to win back money you have already lost.
• Preoccupation: Constantly thinking about the casino or your next session, even at work, school, or during family time.
• Financial strain: Using money needed for rent, bills, food, or debts to gamble, or borrowing to keep playing.
• Secrecy and guilt: Hiding gambling activity, lying about time or money spent, or feeling shame after playing.
• Emotional impact: Feeling anxiety, irritability, low mood, or restlessness when you cannot gamble.
• Relationship issues: Arguments with family or friends about gambling, or neglecting responsibilities and social life.

Self-Assessment Questions

If you answer "yes" to several of the statements below, you may be at risk of gambling harm and should consider using the limits and support resources on this page:

• In the last 12 months, I have spent more money on gambling than I could comfortably afford to lose.
• I have tried to win back money I previously lost by gambling again as soon as possible.
• I have gambled for longer than I originally intended on a regular basis.
• I have lied to family, friends, or colleagues about how much or how often I gamble.
• I have felt anxious, depressed, or irritable when I try to cut down or stop gambling.
• I have used gambling as a way to escape from problems, stress, or difficult emotions.
• My gambling has caused financial difficulties, such as overdue bills or new debts.

If any of these statements reflect your experience, consider setting or tightening account limits, taking a break, or contacting a professional gambling help service listed below.

Limits & Tools

Aussie Play, as promoted on aussieplay-au.com for Aussie Play, encourages you to configure personal limits before gambling or as soon as you notice risk behaviour. These tools are designed to support self-control but do not replace your own responsibility to play within your means.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to your player account via aussieplay-au.com and open the "Cashier" or "My Account" section.
2. Find the limits area: Navigate to "Responsible Gaming", "Limits", or a similarly named subsection (wording may vary slightly). Select "Deposit Limits".
3. Select period: Choose the period you want to control:
   • Daily limit - total amount you may deposit in any 24-hour period.
   • Weekly limit - total amount you may deposit in any 7-day period.
   • Monthly limit - total amount you may deposit in any calendar month.
4. Enter your amounts: Type specific figures that reflect what you can afford to lose without affecting essential expenses (for example, AUD 50 per day, AUD 150 per week, AUD 400 per month). Be realistic and conservative.
5. Confirm and save: Review your limits, confirm the change, and wait for on-screen confirmation. In line with industry practice, any decrease to limits should take effect as soon as possible, while any increase may be subject to a cooling-off delay.

Important: Once a deposit limit is reached for the chosen period, further deposits should not be allowed until the period resets. You are strongly advised not to attempt to circumvent your own limits by using alternative methods or multiple accounts.

Time Spent Limits and Session Timers

Controlling the time you spend on the site can significantly reduce the risk of harm.

1. Open responsible gaming settings: Go to "My Account" -> "Responsible Gaming" or equivalent and locate "Session Limit" or "Time Limit".
2. Choose session length: Select the maximum continuous play time you allow yourself (for example, 30, 60, or 120 minutes per session).
3. Activate session timer: Enable the timer so that you receive a pop-up notification once your set period expires. In some cases, you may be logged out automatically after the limit is reached.
4. Respect the reminders: Use these reminders as a strict signal to stop or take a meaningful break away from the screen.

Time-Out (Short Breaks of 24 - 72 Hours)

If you need a short cooling-off period without fully self-excluding, you may use a time-out feature where available.

1. Navigate to Time-Out: Log in and open "Responsible Gaming" -> "Time-Out", "Cool Off", or a similar option.
2. Select the duration: Choose an appropriate short break, typically:
   • 24 hours (1 day)
   • 48 hours (2 days)
   • 72 hours (3 days)
3. Confirm your request: Read the summary of what a time-out means (e.g. temporary inability to deposit or play). Confirm to activate. During this period, you should not be able to place bets or access games.
4. Do not attempt to override: You must not try to bypass a time-out by opening additional accounts or using mirror sites. Use the break to assess your habits and, if necessary, move to longer self-exclusion.

Regional Compliance Note: Because aussieplay-au.com is operated offshore (Curacao) and appears on the Australian Communications and Media Authority (ACMA) list of illegal offshore sites, these tools are operator-implemented and not supervised by Australian regulators. They are offered as harm-minimisation measures but are not legally enforceable under Australian law.

Self-Exclusion

Self-exclusion is a stronger measure suitable for players who experience significant loss of control or gambling-related harm. When you self-exclude from Aussie Play via aussieplay-au.com, you request the operator to prevent your access for a defined minimum period.

How to Initiate Self-Exclusion

1. Log in (if possible): Access your account and open the "Responsible Gaming", "Security", or "Account Settings" area.
2. Locate "Self-Exclusion": Select the "Self-Exclusion" or "Exclusion" menu item. If you cannot find it, contact support at [email protected] and request self-exclusion in writing.
3. Choose the exclusion period: Typical options (exact wording may vary) include:
   • 6 months
   • 1 year
   • 5 years
   • Lifetime (permanent)
   Select the period that realistically reflects the seriousness of your situation. For severe problems, a minimum of 6 - 12 months or permanent exclusion is strongly recommended.
4. Confirm your decision: Carefully read the information about the effects of self-exclusion, tick confirmation boxes where requested, and submit. You may be asked to confirm via email from your registered address.
5. Retain confirmation: Keep a copy of the email or on-screen confirmation as your record of the self-exclusion request.

Consequences of Self-Exclusion

• Account access: You should not be able to log in, place bets, deposit funds, or receive marketing communications for the duration of the exclusion.
• New accounts: Under responsible gambling standards, you must not attempt to open new accounts with aussieplay-au.com or related brands (for example, any sites operated by Infinity Media Group LTD) during self-exclusion.
• Balance and withdrawals: Handling of any remaining real-money balance at the time of self-exclusion is subject to the operator's general terms and conditions. You may be required to contact support to arrange a withdrawal of eligible funds, subject to standard verification and withdrawal limits (noting that typical weekly withdrawal caps of around AUD 2,500 may apply). Wagering requirements, bonus terms, and any outstanding verification checks still apply.
• Irreversibility: For consumer protection reasons, self-exclusion should generally not be reversed before the minimum chosen period expires. Requests for early re-opening may be denied to protect you from harm.
• No AU regulatory oversight: Because aussieplay-au.com is licensed in Curacao (as claimed) and not in Australia, Australian authorities (including ACMA) do not supervise or enforce these self-exclusion arrangements. The effectiveness of self-exclusion is therefore dependent on the operator's internal controls and your own adherence.

Support Contacts for Self-Exclusion Requests

If you are unable to access the self-exclusion function or require assistance, you may contact:

• Email (primary): [email protected] - state clearly that you wish to self-exclude, include your full name, date of birth, and registered email.
• Email (escalation/general info): [email protected] - for clarification on responsible gaming policies and procedures.

When requesting self-exclusion, specify the desired length and request written confirmation that your account has been closed for gambling purposes.

Support Resources

Professional, independent support is a critical part of responsible gambling. The following organisations and tools are not operated by Aussie Play or aussieplay-au.com but are widely recognised in the field of gambling harm minimisation. They offer confidential, non-judgmental support to players and affected others.

Local Support - Australia

• National Gambling Helpline (Australia)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Hours: 24 hours a day, 7 days a week (phone and online chat)
  • Languages: English, with access to interpreter services for many other languages on request.
• State and Territory Gambling Help Services
  • Each Australian state and territory funds its own gambling help services, accessible via the national helpline above or through local health departments.
  • Services typically include face-to-face counselling, financial counselling, and online or telephone support, all free and confidential.

Note: These services assist people experiencing harm from all forms of gambling, including offshore online casinos that are illegal under the Australian Interactive Gambling Act 2001. They do not endorse aussieplay-au.com or any offshore operators.

International Support Organisations

National Self-Exclusion Schemes (Examples)

In some jurisdictions there are legally supervised self-exclusion registers that block access to licensed operators:

• United Kingdom - GamStop
  • Website: gamstop.co.uk
  • Blocks access to UK-licensed online gambling sites for chosen periods.
  • Important: GamStop does not cover aussieplay-au.com, as it operates under a Curacao licence, not a UK licence.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Accessible via the Spanish gambling regulator (DGOJ) portal: ordenacionjuego.es
  • Prevents registered individuals from accessing Spanish-licensed gambling operators.
  • Does not extend to offshore sites such as aussieplay-au.com.

These registers illustrate best practice but do not protect against unlicensed or offshore casinos. Australian authorities currently target such sites through ISP blocking and enforcement (including ACMA blocking decisions against Aussie Play domains).

Blocking Software and Apps

To strengthen your self-control, you may use third-party blocking tools on your devices. These are independent services, and Aussie Play has no control over their availability or performance:

• Gamban - gamban.com
  • Paid app that blocks access to a wide range of gambling sites and apps.
  • Available on major operating systems; used globally.
• BetBlocker - betblocker.org
  • Free tool offering device-level blocking of gambling websites.
  • Allows you to set restriction periods, including long-term blocks.
• Host file and parental controls: You may also use built-in operating system controls, router filters, and DNS-based parental controls to restrict access to gambling sites generally.

Family and Friends Support Resources

• Gambling Help Online (Australia) - For Families: "I care about someone else" section provides specialised guidance for affected others.
• Gam-Anon: gam-anon.org - support fellowship for family and friends of problem gamblers; local meetings and online resources.
• Financial counselling services (AU): Information available via National Debt Helpline (1800 007 007) for debt and budgeting support.

All reputable support organisations maintain strict confidentiality. You can usually remain anonymous, and your information will not be shared with aussieplay-au.com or any gambling operator without your explicit consent.

Help for Family

Gambling problems often affect partners, children, and other relatives. If you are concerned about someone who gambles on sites such as aussieplay-au.com, you deserve support in your own right and can take constructive steps to protect yourself.

How to Talk to Someone About Their Gambling

• Choose the right time: Speak when the person is sober, not currently gambling, and there is enough privacy and time for a calm discussion.
• Use "I" statements: Focus on how their behaviour affects you: "I feel worried when..." rather than "You always...". This reduces defensiveness.
• Be specific and factual: Mention concrete examples (missed bills, arguments, changes in behaviour) without blaming or insulting.
• Avoid confrontation during crises: If the person is in acute distress or angry, ensure immediate safety first and consider seeking emergency professional help.
• Encourage, do not control: You cannot force someone to change, but you can encourage them to contact counselling services and offer to accompany them.

Engaging Them in Support

• Offer to sit with them while they call the National Gambling Helpline (1800 858 858) or use online chat.
• Suggest an appointment with a GP or psychologist experienced in addiction and gambling disorder.
• Discuss self-exclusion and blocking tools as practical steps once they admit there is a problem.
• Remind them that many people recover from gambling problems with the right support and that seeking help is a sign of strength, not failure.

Support Groups and Resources for Families

• Gambling Help Online - Forums & Chat
  • Peer forums where affected others can share experiences and coping strategies.
  • Access via gamblinghelponline.org.au.
• Gam-Anon
  • International fellowship for family and friends of problem gamblers.
  • Information about local meetings and online groups at gam-anon.org.
• General mental health support (Australia): Organisations such as Lifeline (13 11 14) and Beyond Blue (beyondblue.org.au) can help with anxiety, depression, and stress related to another person's gambling.

Recommended Next Steps for Families

• Consider speaking confidentially with a gambling counsellor to explore your options before confronting the gambler.
• Protect your own finances: establish separate bank accounts, monitor joint liabilities, and seek advice from a financial counsellor.
• Set clear boundaries about what you are and are not willing to do (for example, not paying off gambling debts).
• Look after your own wellbeing: maintain social connections, rest, and consider individual therapy if you feel overwhelmed.

Operator's Commitment

The operator of Aussie Play (Infinity Media Group LTD, Curacao) states its commitment to responsible gambling on aussieplay-au.com. However, as an offshore operator listed by the ACMA as providing illegal offshore gambling services to Australians, it is not licensed in Australia and is not subject to Australian consumer protections. The following describes the operator's stated internal practices; their implementation may not be independently verified.

Internal Risk-Check Procedures

• Behavioural monitoring: The operator may analyse aggregate account activity to identify patterns potentially associated with gambling harm, such as:
  • Very frequent deposits within short timeframes;
  • Repeated use of maximum bet limits on multiple games;
  • Attempts to cancel withdrawals to continue gambling;
  • Long continuous sessions without breaks.
• Automated alerts: When certain risk thresholds are met, automated prompts may be triggered, including:
  • On-screen reminders about responsible gaming tools;
  • Suggestions to reduce limits or take a time-out;
  • Display of information about professional help services.
• Manual review: In higher-risk cases, internal staff may review the account to determine whether responsible gaming interventions (such as limit adjustments or account restrictions) should be suggested or imposed.

When Support May Contact You

• Trigger conditions: The support team may proactively contact you through your registered email address if:
  • There is a significant increase in your deposit amounts or frequency;
  • You frequently request reversal of withdrawals to continue gambling;
  • You contact support expressing distress or inability to control gambling;
  • There are other clear indicators of loss of control based on internal policies.
• Nature of contact: Such communication should be supportive and informative, for example:
  • Reminding you of available limits, time-outs, and self-exclusion;
  • Encouraging you to consider a break or exclusion if harm is suspected;
  • Providing links to independent help services (e.g. national helplines).
• Protective actions: In cases of severe risk, the operator may:
  • Apply or tighten certain limits;
  • Temporarily suspend the account pending discussion;
  • Recommend or implement self-exclusion in line with internal rules.

Legal and Regulatory Disclaimer: Because aussieplay-au.com operates under a Curacao licence (as claimed: licence numbers 365/JAZ or 8048/JAZ, subject to clarification) and not under Australian regulation, these risk-check procedures are based on the operator's policies and Curacao regulatory framework. There is no guarantee that they meet Australian best-practice standards, and no Australian authority (including ACMA) audits or enforces them. Players should therefore rely primarily on their own precautions and independent support services.

Updates

Responsible gaming policies, available tools, and legal requirements may change over time, especially in relation to offshore gambling services and ACMA enforcement activity.

• Notification of changes:
  • Material updates to this responsible gaming information or to relevant terms on aussieplay-au.com may be communicated through:
    • Notices or banners on the website;
    • Updates within the "Responsible Gaming" or "Terms and Conditions" sections;
    • Email communications sent to the address registered on your account, where appropriate.
  • It is your responsibility to review such notices and to read the latest version of responsible gaming information before continuing to use the service.
• Jurisdictional developments: Enforcement actions by Australian regulators (including ACMA blocking orders) against offshore sites may affect your ability to access aussieplay-au.com in Australia, and such changes may occur with limited prior notice.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming in relation to Aussie Play, or if you wish to request help with limits, time-outs, or self-exclusion on aussieplay-au.com, you can contact the operator using the following details.

Responsible Gaming Contact Details

• Email - Responsible Gaming / Support (primary): [email protected]
• Email - General Information: [email protected]
• Website: https://aussieplay-au.com

Phone: A dedicated telephone number for responsible gaming queries is not specified by the operator at the time of this update. You may need to initiate contact by email or via any live chat facility provided on aussieplay-au.com.

Feedback and Self-Control Requests

You are encouraged to contact the operator in writing if you:

• Wish to set, change, or tighten your deposit, loss, or session limits;
• Request a time-out or self-exclusion but cannot access account settings;
• Believe that responsible gaming measures have not worked as described;
• Want to provide feedback or raise concerns about responsible gaming practices.

When writing to the responsible gaming team, clearly state:

• Your full name and date of birth;
• Your registered email and username on aussieplay-au.com;
• The specific action you are requesting (for example: "Please self-exclude my account for at least 12 months");
• Whether you would like information about external support organisations.

Confidentiality Notice: Information you provide to the operator's support team will be handled in accordance with its privacy policy. However, for impartial advice, emotional support, or crisis assistance, you should always prioritise contact with independent services such as the National Gambling Helpline (1800 858 858) and other organisations listed on this page.